Q: Where are you located? 

A:  Our offices are located in New York. 

Q: Is this legal aid? Are you calling from Legal Aid? 

A: No, We are the accident Helpers. We help accident victims get compensation for their accident related losses. 

Q: I don't want to discuss the case with you. Ask the lawyer to call me back & I will give them the information. 

A: (Educate the lead about the process) 

"We need a few details about the accident so we can prepare a case study on the given information and forward it to an attorney for the free claim review. The attorney will review it and get back to you. 

Q:Where did you receive this information? 

Were you involved in a situation where you were injured due to someone else's negligence? 

If the lead insists: It was through an online survey you recently filled out. 

(What online survey: I apologize Mr/Ms ___ I don't have that info with me right now, however, if you were injured due to someone else's negligence we can help you find a local attorney to assist you) 

Q:Where did you say you are calling from/ What's the accident  helper? :  

This is the accident Helpers, we help victims with an attorney for their compensation claim request. 

Q:This sounds like a Spam caller?/ Your number is reflecting as Spam?  

A:Our company has helped thousands of victims who have been injured in an accident with an attorney for their compensation claim request since 2016. If you were injured due to someone else's fault, we could help you. 

If the lead insists: Refer to our website, "theaccidenthelpers' 

Q:I did not ask/request for any compensation? 

A:We received an online survey that you filled stating you were involved in an accident in the last 2 years. We help victims with an attorney from our network to see how much they would be eligible for in compensation. 

Q:Why are you calling me? 

A:We received an online survey that you filled stating you were involved in an accident in the last 2 years. We help victims with an attorney from our network to see how much they would be eligible for in compensation.  

Q: Can we take personal injury claims that occurred outside the United States? 

A: Politely inform the lead that we do not have an attorney who can help with this claim at this time. 

Q: What are some of the states within the Unites States that we do not take leads for? 

A: Virgin Islands & Puerto Rico 

Q: I have called you multiple times in the last month & you keep saying that an attorney will reach out to me but I haven't heard back from any one? 

A:(Check history tab to confirm if a completed form has been previously submitted, if no, ask TL to check user report to confirm the same) In the case wherein either Five9 or Market hub show a previously submitted completed form, politely inform the lead that we have already sent the information to the attorneys & unfortunately there is nothing more that we would be able to do at this time. Dispose the call as duplicate lead.