MVA Module

Published September 8th, 2023 by Sameer shaikh

Manual Calls (Effective July 22nd 2024)

Published August 28th, 2024 by Sameer shaikh

• Any manual calls made by an agent need prior approval from the Team Leader (TL). • TLs should check the call log for the number and will approve if the total dial attempts (System + Agent) are less than three. • Once a manual call is made, there should be a minimum gap of three hours before dialing the same number again, provided there are availab

Received Ticket For Traffic Violation

Published January 5th, 2024 by Sameer shaikh

At the time of the car accident, the lead received a ticket. He has legal representation for the traffic violation, but not for the car accident. The police report indicates that the other party is at fault.  -Proceed with the lead. The lead received a ticket during the car accident, which he is currently disputing in court with the help of a traffi

Updated Procedures for Workers Compensation Leads

Published April 5th, 2024 by Sameer shaikh

    Effective immediately, we have revised our guidelines for Workers compensation leads.  Agents are now authorized to submit leads in the following scenarios:  • When the victim says that their company has covered medical expenses, including bills for physical therapy or chiropractic treatment.  For Example: The victim says that workers compensati

Dispositions

Published September 12th, 2023 by Sameer shaikh

Short Calls   Call Disposition   Description   Abusive User   The client uses abusive language towards you.   Blank Call   Call under 15 sec without any response from the victim   Call Drop   Any call less than 5 secs   Completed Form   Calls that we have submitted the survey   DNQ - Already has an Attorney   I already have an Attorney / I have some

Compensation received for Bicycle

Published January 5th, 2024 by Sameer shaikh

The lead was on a bicycle & was hit by a car. The lead received compensation for his bicycle but not his injuries.(Not a Hit & Run) -Select the MVA category. Proceed with the lead select "car & belongings" as the response for the question about received compensation. 

State Abbreviations

Published August 4th, 2023 by Sameer shaikh

Alabama   AL   Louisiana   LA   Ohio   OH   Alaska   AK   Maine   ME   Oklahoma   OK   Arizona   AZ   Maryland   MD   Oregon   OR   Arkansas   AR   Massachusetts   MA   Pennsylvania   PA   California   CA   Michigan   MI   Rhode Island   RI   Colorado   CO   Minnesota   MN   South Carolina   SC   Connecticut   CT   Mississippi   MS   South Dakota  

Manual

Published August 8th, 2023 by Sameer shaikh

Identifying Calls That May Still Qualify for Legal Support Despite Attorney Representation

Published September 26th, 2024 by Sameer shaikh

Handling the Question, "Have You Spoken to an Attorney or Has an Attorney Worked on the Case?" Overview: When you ask, "Have you spoken to an attorney or has an attorney worked on the case?" on the Connector page, it's crucial to assess the response. Responses can be direct, unclear, or even vague, which may require follow-up questions to verify if

Commonly Asked Questions

Published August 4th, 2023 by Sameer shaikh

Q: Where are you located?   A:   Our offices are located in New York.     Q: Is this legal aid? Are you calling from Legal Aid?   A: No, We are the accident Helpers. We help accident victims get compensation for their accident related losses.     Q: I don't want to discuss the case with you. Ask the lawyer to call me back & I will give them the

Mental Stress/anxiety Due To Job.

Published January 8th, 2024 by Sameer shaikh

Victim has no physical injuries however he/she claims they have been suffering from mental stress/anxiety due to their job. -Do not take the lead.(The lead should have a physical injury)

Construction Site Accidents

Published September 27th, 2024 by Sameer shaikh

If the accident was caused by negligence at a construction site, such as: - Failure to place proper signage or warnings for construction work. - Hazards created by ongoing construction without adequate cautionary measures. Then the lead should  not be submitted as a bicycle accident. Instead, it should be categorized as a  Personal Injury- Construct

Lead is an independent Contractor

Published January 8th, 2024 by Sameer shaikh

The lead is an independent contractor for a construction company & was injured on the job. -Since independent contractors are not eligible for worker's compensation benefits. The lead should be submitted under 'Others' category. 

Understanding Aggravated Injuries (14/1/2025)

Published January 13th, 2025 by Sameer shaikh

Understanding Aggravated Injuries  It is essential to carefully handle situations where the lead mentions an aggravated injury—an injury resulting from the worsening of a pre-existing condition due to a subsequent incident, such as a car accident. Since we do not process claims for aggravated injuries, you must Identifying Aggravated Injuries Aggrav

Slip and Fall in Malls, Stores, or Commercial Properties with Warning Signs

Published August 30th, 2024 by Sameer shaikh

Slip and Fall in Malls, Stores, or Commercial Properties with Warning Signs Overview: When handling leads related to slip and fall injuries in malls, stores, restaurants, or other commercial properties, the presence and placement of warning signs are critical factors. If a lead reports slipping due to a wet floor or hazard, it's important to first a

Transit Accident

Published August 4th, 2023 by Sameer shaikh

BUS ACCIDENTS  Like an auto accident, a bus accident can happen in the blink of an eye, due to traffic conditions, machinery malfunction, and other causes. Since bus lines and school bus drivers are required to exercise the highest level of care to assure the safety of passengers, passengers who are injured in a bus accident are generally entitled t

Illegal immigrant

Published January 5th, 2024 by Sameer shaikh

  The individual involved in the car accident is an illegal immigrant. No police report was issued due to their immigration status. -Proceed with the lead. 

Understanding Personal Injury Claims in the United States

Published September 12th, 2023 by Sameer shaikh

Accidents happen unexpectedly, and when they result in injuries, it can be overwhelming physically, emotionally, and financially. In the United States, individuals who suffer harm due to the negligence or wrongful actions of others have the right to seek compensation through personal injury claims. These claims are a legal process designed to provid

Accurate Selection For Medical Treatment

Published October 18th, 2024 by Sameer shaikh

Identifying Indirect Cues of Attorney Representation

Published September 26th, 2024 by Sameer shaikh

  Identifying Indirect Cues of Attorney Representation Overview: Sometimes, leads might provide indirect clues indicating that they have spoken to or worked with an attorney. These subtle cues require you to ask follow-up questions to verify their legal situation. Examples of Indirect Cues: 1. "I haven’t spoken to them in a while." 2. "They didn’t d

Introduction to Five9 Application

Published August 10th, 2023 by Sameer shaikh

What Is Workers Compensation

Published August 3rd, 2023 by Sameer shaikh

What Is Workers' Compensation?   Workers' compensation is a system created by state law to provide benefits to employees who sustain on-the-job injuries, while also protecting employers from the liability of employee lawsuits. Under the workers' comp system, employees are entitled to lost income and medical expenses when they suffer a work-related i

Description: Other Injuries

Published August 29th, 2024 by Sameer shaikh

Leads that do not fall under the above categories but are still valid personal injury claims should be submitted under the 'Others' category. Listed below are examples of few such situations:  Police assault Assault  Independent contractors who are injured on the job.  Boating accidents.  Incidents that occurred while the lead was incarcerated.  Inc

The lead is a driver for Uber/Lyft & was injured in a car accident.

Published January 8th, 2024 by Sameer shaikh

If the lead was found at fault for the accident - Do not take the lead If the other party was found at fault for the accident- Lead should be submitted under MVA. (Note: Uber/Lyft drivers are considered as independent contractors & are hence not eligible for worker's compensation benefits. I f the lead is working for any food delivery apps such

WCT Procedures

Published January 10th, 2024 by Sameer shaikh

WCT Procedures  WCT Page Scenario Option to be selected Procedure Additional Transfer Call/ Do Not Transfer Call Victim agrees to speak to the law firm. Transfer Call     Victim requests a callback at a later time from the law firm Do Not Transfer     Victim hangs up before he is informed that we have a law firm available Do Not Transfer     Victim

Case Studies

Published August 11th, 2023 by Sameer shaikh

Workers Compensation Module

Published September 12th, 2023 by Sameer shaikh

Understanding Product Liability Claims

Published August 30th, 2024 by Sameer shaikh

Product liability claims arise from injuries caused by defective or dangerous products. Common cases include accidents due to product recalls, but other scenarios, such as design flaws, manufacturing defects, or inadequate warnings, can also be valid. Key Points: - Product Recalls:Injuries from products that were recalled but not returned or repaire

Handling Calls Where the Lead Hit an Object (06/12/2024)

Published December 6th, 2024 by Sameer shaikh

Overview: It’s important to carefully assess calls where the lead reports hitting an object, such as a pole, tree, or sign. While these cases are generally disqualified as single-vehicle accidents, there may be situations where another party was involved. To determine the validity of the lead, you need to probe effectively and identify if there was

Received Compensation for Lost wages (Effective: 04/20/2024)

Published August 28th, 2024 by Sameer shaikh

  • When the victim has received compensation for lost wages related to a workplace injury, you can proceed with the lead. For Example: The victim says that her company paid her lost wages for the injury but she is seeking further financial assistance through workers comp. Earlier, we would disqualify such leads but we can submit them now as per the

Wrongfully Terminated From My Job

Published January 8th, 2024 by Sameer shaikh

Do not take the lead.(we do not cater to this category currently) -Politely inform the lead that we would not be able to assist with this claim. -Check for other incidents. -If no, dispose the call as Not In An Accident.  

Medical Malpractice Module

Published September 12th, 2023 by Sameer shaikh

Other Injuries Training Module

Published August 4th, 2023 by Sameer shaikh

Training For Success

Published August 15th, 2023 by Sameer shaikh

Worker's Compensation is Insufficient or stopped (Effective: 04/20/2024)

Published August 28th, 2024 by Sameer shaikh

  • When victims state that they were on worker's compensation, but either the compensation was insufficient or has stopped, and they express interest in seeking legal counsel to pursue proper compensation, you can proceed with the lead. For Example, The victim says that she was receiving weekly payments for worker’s compensation for some time but t

Personal Injuries Training Module

Published September 7th, 2023 by Sameer shaikh

Identifying a Bicycle Accident for Personal Injury Lead Submission

Published September 27th, 2024 by Sameer shaikh

Accidents Involving a Motor Vehicle (Hit and Run) When submitting a lead as a bicycle accident under personal injury, it is important to correctly identify the circumstances of the incident. A lead should be submitted under this category when the person involved was riding a bicycle or similar vehicle and was hit by a motor vehicle, especially in hi

How do Insurance Companies Investigate Car Accidents (MVA)

Published September 12th, 2023 by Sameer shaikh

 In the aftermath of the collision, a claim needs to be filed with your insurance company to seek compensation for damages and injuries.   Below are the steps an insurance company follows during a car accident investigation.     Receiving the Claim:   Once the accident is reported to the insurance company, a claims adjuster will be assigned to handl

The lead indicates that the previous attorney worked on the case, but says that there were no signed contracts or legal agreements. (Effective: 4/5/2024)

Published August 28th, 2024 by Sameer shaikh

  Agents are not required to inquire about the reasons behind the decision to not work with the previous attorney, and there is no need to ask for a disengagement letter from leads who indicated the previous attorney worked on the case but hasn't signed any legal agreements (or verbal agreements).   

Letter of disengagement is on the way. (Effective: 4/5/2024)

Published August 28th, 2024 by Sameer shaikh

It is okay to proceed with a call if the lead says that they don't have the letter of disengagement yet, but it's on its way.

Scenarios ( Personal Injury)

Published August 7th, 2023 by Sameer shaikh

  Scenarios involving Buses: The lead was a passenger in the bus. The bus was hit by a car & the car driver was found at fault.-MVA Car Accident. The lead was a passenger in the bus. The bus hit a car. The bus driver was at fault for the accident- MVA Car Accident ( Agent needs to select type of accident as ‘ Car Accident’ and ‘What type of vehi

How do Insurance Companies Investigate Workers Compensation claims (WC)

Published September 12th, 2023 by Sameer shaikh

Insurance companies investigate workers' compensation claims to determine their validity and assess the extent of coverage required for the injured worker. Workers' compensation is a form of insurance that provides benefits to employees who suffer work-related injuries or illnesses. The investigation process is crucial in ensuring that legitimate cl

Received Compensation for Treatment (Effective: 04/20/2024)

Published August 28th, 2024 by Sameer shaikh

• When the victim says that their company has covered medical expenses, including bills for physical therapy or chiropractic treatment but the victim is looking for further financial compensation from the company, you can proceed with the lead. For Example: The victim says that worker's compensation paid for his surgery and physical therapy bills bu

Accident Terms

Published August 11th, 2023 by Sameer shaikh

  Rollover Accidents:   When a vehicle turns over on its roof or side the car accident is considered a rollover.   Rollover accidents often involve only a single vehicle and the error of the driver of that vehicle. However, in some cases, rollover accidents may result not from driver error, but external factors. For example, if a rollover accident r

Having child/children in the car

Published January 5th, 2024 by Sameer shaikh

The lead was injured in a motor vehicle accident (MVA) while having their child/children in the car. The children also sustained injuries. The lead received compensation for their injuries, car, and belongings, but they claim that their children's compensation was not provided. (This applies even if the lead had an attorney representing them.)   -We

Intentional Car Accident

Published January 5th, 2024 by Sameer shaikh

The victim was a passenger in a car when the driver intentionally ran into a telephone pole.  -Select the 'Others' category and proceed with the lead. 

Statue Of Limitations (SOL) States

Published August 4th, 2023 by Sameer shaikh

  What Is a Statute of Limitations? A statute of limitations is a law that sets the maximum amount of time that parties involved in a dispute have to initiate legal proceedings from the date of an alleged offense, whether civil or criminal. The length of time the statute allows for a victim to bring legal action against the suspected wrong-doer can

Handling Do Not Call (DNC) Requests: (20/01/2025)

Published January 20th, 2025 by Sameer shaikh

Handling Do Not Call (DNC) Requests:  Respecting a lead's request to be added to the Do Not Call (DNC) list is crucial for maintaining trust and professionalism. Below are the guidelines for handling leads that indicate DNC, along with best practices:  1. What Constitutes a DNC Request? A DNC request occurs when a lead says or implies that they don'

Bus Accidents (Effective: 07/19/2024)

Published August 28th, 2024 by Sameer shaikh

If the lead is a passenger in a bus and the bus collides with another vehicle, such claims will be submitted under MVA, irrespective of who was at fault for the accident. For Example :  1)  The lead is a passenger in a bus and the bus runs a red light and hits a car. This lead will be submitted under Car Accident even though the bus driver was clear

Handling Calls with Minors (20/01/2025)

Published January 20th, 2025 by Sameer shaikh

Handling Calls with Minors: When handling calls, it's important to identify and properly handle cases where the lead is a minor. This article outlines the steps to follow when dealing with such calls. 1. Identifying a Minor on the Call It is important to determine if the lead is over 18 years of age at the start of the call: •             Politely a

Attorney intends to take the case, but no contracts signed yet. (Effective: 4/5/2024)

Published August 28th, 2024 by Sameer shaikh

  Leads where the victim has already consulted with an attorney, and the attorney intends to take the case but has not formalized any contractual agreement yet should be disqualified.  

Category Selection

Published January 10th, 2024 by Sameer shaikh

Category Selection:   Lead was Injury Caused Due to Category Notes At a Casino Sitting on a broken chair at the casino Others   Employed at a casino Sitting on a broken chair at the casino Workers Compensation   On a Bicycle Hit by a Car Car Accident   On a Bicycle Hit by 18 Wheeler/Semi/Commercial Truck/Dump Truck Trucking Accident   On a Bicycle H

Avoid Leads Compensated by One Vehicle in Multi-Vehicle Accidents

Published December 9th, 2024 by Sameer shaikh

If the lead is a driver, passenger, or pedestrian and has already received compensation from one vehicle involved in the accident but now seeks compensation from another vehicle, do not submit the lead.

Follow-up probing for calls where the lead has spoken with an attorney or indicates that an attorney has worked on the case (Effective: 4/5/2024)

Published August 28th, 2024 by Sameer shaikh

  Agents need to probe better to establish whether a lead has indeed entered into a contract with an attorney. This can be achieved by asking specific questions, such as whether they recall receiving any documents or providing a verbal agreement to the attorney. By probing effectively, we can gather accurate information to guide our next steps effic

Police Report

Published January 5th, 2024 by Sameer shaikh

(The lead rear-ended the other party after they abruptly slammed on their brakes. The police report determined the other party to be at fault, but the lead's own insurance disagrees and says he is at fault. (Insurance too)    - We would go by police report.