Overview:

When determining whether to submit a lead related to an accident, it’s crucial to verify who was found at fault. Ask clear, direct questions to ensure the lead understands, and always verify how the accident occurred. If the lead lacks critical information, guide them on how to gather details and arrange a callback. Only submit leads when you have complete and accurate information.

Examples of Scenarios Where You Should Not Submit the Lead:

Scenario 1: No Police Report, Uncertain Details

- Details: The lead has no police report, doesn’t know who the insurance company found at fault, and cannot remember how the accident happened.

- Action: Encourage the lead to recall how the accident happened. If they’re unsure, suggest they check any paperwork or sources. If not, probe for other accidents. If there are none, arrange the callback but do not submit this lead until you have the necessary information.

Scenario 2: Police Report Exists, but Details are Unknown

- Details: The lead was the driver, there is a police report, but they don’t know what was mentioned in it, who the insurance company found at fault, or how the accident happened.

- Action: Encourage the lead to recall how the accident happened. If they’re unsure, suggest they check any paperwork or sources. If not, probe for other accidents. If there are none, arrange the callback but do not submit this lead until you have the necessary information.

 the lead gathers the necessary information.

Scenario 3: No Police Report, Lead Hit Another Vehicle

- Details: The lead admits to hitting another vehicle because the other party stopped abruptly, but there is no police report, and the lead doesn’t know who the insurance company found at fault.

- Action: Probe for other accidents. If none, do not submit the lead.

Scenario 4: Police Report Exists, Lead Hit Another Vehicle

- Details: A police report exists, the lead hit another vehicle, but they don’t know what was recorded in the report.

- Action: Check if the lead can gather information from paperwork or other sources. If not, probe for other accidents. If there are none, arrange a callback but do not submit this lead until the lead gathers the necessary information.

Scenario 5: Lead Found at Fault in Police Report, Ticket Dismissed

- Details: The police report indicates the lead was at fault, they were given a ticket, but it was later dismissed in court without the police report being updated.

- Action: Probe for other accidents. If none, do not submit the lead.

Scenario 6: Lead is Vehicle Owner but Not the Driver

- Details: The lead owns the vehicle but was a passenger during the accident, and the driver of their vehicle was found at fault.

- Action: Probe for other accidents. If none, do not submit the lead.