Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Rommel Dsouza
rommeld@growth.legal
0
Article
Last Month
Identifying Calls Where the Lead is at Fault for the Accident
Published April 25th, 2025 by Rommel Dsouza
Overview: When determining whether to submit a lead related to an accident, it is critical to confirm the lead was not at fault. Agents must ask all required questions and actively listen for inconsistencies or red flags. Do not submit the lead if the information is unclear, incomplete, or suggests the lead was responsible for the accident. Key Ques
Injury claims for Independent Contractors
Published April 25th, 2025 by Rommel Dsouza
When a lead is working as an independent contractor, or doing unofficial work for someone without being a formal employee, they are not eligible for Workers’ Compensation. However, they may still qualify under the “Others” category—if specific conditions are met. Key Rule: Independent Contractors = Not Workers' Comp If the lead says they were: Worki
Assault-Related Claims: When We Cannot Take the Lead (31/1/2025)
Published January 31st, 2025 by Rommel Dsouza
❌ Disqualified Cases: Lead Identified as the Aggressor We cannot take leads where the lead was accused of being the aggressor, even if they claim otherwise. This includes situations where: The police arrived and determined the lead was responsible The lead was arrested for the incident The judge found the lead guilty of the assault Even if the le
Handling Leads Who Have Spoken to Multiple Attorneys (11/1/2025)
Published January 13th, 2025 by Rommel Dsouza
Handling Leads Who Have Spoken to Multiple Attorneys When a lead mentions they have spoken to or worked with multiple attorneys, agents are required to ask follow-up questions effectively to determine the lead’s current legal standing. Below is the step-by-step process for handling such scenarios: 1. Confirm Legal Agreements: Ask the lead the follo
Slip and Fall Scenario: The Lead Slipped in a Grocery Store, but There Was a "Caution: Wet Floor" Sign
Published April 29th, 2025 by Rommel Dsouza
❓ Situation The lead slipped on a wet floor inside a supermarket. They admit they saw a visible "Caution: Wet Floor" sign placed right where the incident occurred. ❌ Valid Claim? No. If the warning sign was clearly visible and properly placed, the store has fulfilled its duty to warn. The claim is not valid. 🧠 Agent Notes Ask: “Did you see any war
Handling Ambulance Accident Cases
Published September 12th, 2023 by Rommel Dsouza
When a lead is injured while in an ambulance, there are multiple scenarios in which the injury could occur. These cases can be categorized based on the type of accident and who was at fault. Below are the key ways such incidents may be reported and how agents should handle them. 1. Ambulance Involved in an Accident with Another Vehicle (MVA Cases) I
Black Mold in Rented Apartments or Hotels
Published August 29th, 2024 by Rommel Dsouza
You may come across leads reporting respiratory disorders or injuries due to black mold in their living space, such as rented apartments, hotels, or motels. If the lead claims negligence by the landlord or hotel owner and is seeking compensation, you can submit such leads under the Others Category. Key Points: - Lead's Description: Ensure the injuri
Slip and Fall in Rented Apartments, Hotels, and Motels
Published August 29th, 2024 by Rommel Dsouza
You may encounter leads reporting injuries from slip and fall accidents in rented apartments, houses, hotels, or motels. If the lead claims the accident was due to the landlord's or property owner's negligence, you can submit the lead under the "Personal Injury- Slip and Fall" category. Key Points: The lead must describe the incident as being caus
Animal Attack Scenario: The Lead Was Bitten While Making a Delivery
Published April 29th, 2025 by Rommel Dsouza
➡️ Situation The lead was bitten by a dog while making a delivery to a home or business. ✅ Valid Claim? It depends on whether the lead was working as an independent contractor or as a company employee: If the lead was working for a service like Uber Eats, DoorDash, or Instacart (Independent Contractor) These workers are independent contractors, so i
Handling MVA Calls Where the Police Report Still Shows the Lead at Fault (31/1/2025)
Published January 31st, 2025 by Rommel Dsouza
In some cases, a lead may state that the police report initially found them at fault, but they challenged it in court and the judge ruled that they were not at fault. However, if the police report has not been revised and still shows the lead as at fault , we cannot take the lead. Similarly, if the lead received a ticket for causing the accident but
At Fault Party Driving a Bus (Effective: 07/19/2024)
Published August 28th, 2024 by Rommel Dsouza
When the at-fault party is driving a bus, and the agent selects "bus" on the connector page for the question, "What type of vehicle was the other party driving?", the system automatically categorizes these leads under "Trucking Accident." To ensure accurate categorization, it is essential for agents to thoroughly probe and select the correct type
Identifying Calls Where the Lead is at Fault for the Accident
Published September 6th, 2024 by Rommel Dsouza
Overview: When determining whether to submit a lead related to an accident, it’s crucial to verify who was found at fault. Ask clear, direct questions to ensure the lead understands, and always verify how the accident occurred. If the lead lacks critical information, guide them on how to gather details and arrange a callback. Only submit leads when
Accidents That Happen in Prison
Published April 28th, 2025 by Rommel Dsouza
When a lead reports an injury that happened inside a prison/correction facility, it is important to first determine whether they were: Incarcerated (a prisoner), or An employee working at the prison (not incarcerated). This helps in deciding whether the lead should be submitted under Others or Workers’ Compensation. 1. Lead Was Incarcerated (Prisone
Slip and Fall Scenario: The Lead Tripped on a Sidewalk Maintained by the City
Published April 29th, 2025 by Rommel Dsouza
❓ Situation The lead tripped and fell on a public sidewalk due to uneven pavement, a pothole, or a crack in the cement. As a result of the fall, they suffered an injury—such as a sprained ankle, wrist fracture, or back pain—and want to pursue compensation. ❌ Valid Claim? No. We do not accept claims against city- or government-maintained outdoor prop
Load More